Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all purchases of Super DVC licences made on superdvc.com from Super DVC, Hyderabad, Telangana (“Super DVC”, “we” or “us”). It forms part of our Terms of Service and is published in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

1. 7-day money-back guarantee

If you are not satisfied with Super DVC for any reason, you may request a full refund within 7 days of the date of purchase. No reason is required.

2. How to request a refund

Write to billing@superdvc.com from the email address used at purchase, quoting your order or invoice number. Requests received after the refund window has closed are not eligible, except as set out in Section 5.

3. Processing time

Approved refunds are initiated within five (5) to seven (7) business days of approval and are credited to the original payment method through our payment partner, Razorpay. Depending on your bank or card issuer, the amount may take a further five (5) to ten (10) business days to reflect in your account. We cannot refund to a different account or payment method.

4. Effect of a refund

• Your Licence is revoked and access to paid features ends.
• Your published cards are unpublished, and any NFC tags and QR codes linked to them stop opening your cards.
• A GST credit note is issued against your original tax invoice.
• Your account data is deleted in accordance with our Privacy Policy. Please export any data you wish to keep before requesting a refund.

5. After the refund window

After the refund window, Licence fees are non-refundable, except:

• where you were charged more than once for the same order, or charged for a payment that failed — such amounts are refunded in full at any time;
• where we permanently discontinue the Service without giving the notice described in our Terms of Service; or
• where a refund is required by applicable law.

6. Cancellation

Super DVC is sold as a one-time Licence and does not auto-renew, so there is no subscription to cancel. You may stop using the Service or delete your account at any time from Settings; deleting your account outside the refund window does not entitle you to a refund. No amount is charged for orders that are not paid.

7. Agency and reseller purchases

Where you purchased access from an agency or reseller, rather than directly from superdvc.com, your refund is governed by that agency’s terms and must be requested from it. Refunds to an agency’s own clients are the responsibility of the agency.

8. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Raising a chargeback or payment dispute while a refund request is pending may delay its resolution, and accounts subject to an unresolved chargeback may be suspended.

9. Physical products

Where NFC cards, stickers, standees or other physical products are supplied, they are custom-made and may be returned only if they are defective or damaged on arrival. Please report such issues within seven (7) days of delivery with photographs, and we will arrange a replacement or refund.

10. Contact

Billing and refunds: billing@superdvc.com
Grievance Officer, Super DVC, Hyderabad, Telangana: grievance@superdvc.com

We acknowledge complaints within forty-eight (48) hours and endeavour to resolve them within one (1) month of receipt.